Last Updated: December 19, 2025

At orivisis.com, we stand behind the quality of our products and want you to be completely satisfied with your purchase. We offer a 30-day no-questions-asked return policy on all eligible items.

1. Eligibility for Returns

•  Returns are accepted within 30 calendar days from the date of delivery.

•  Items must be in their original packaging, unused, and in the same condition as received (including all tags, accessories, and protective films intact).

•  All products are eligible for return or exchange, except for final sale items (clearly marked as such) or personalized/custom products.

2. How to Initiate a Return

1.  Contact our customer support team at support@orivisis.com or via WhatsApp at +65 88026403 within the 30-day window.

2.  Provide your order number and a brief reason (optional, as we offer no-questions-asked returns).

3.  We will send you a prepaid return shipping label (for US orders) or instructions for international returns.

4.  Ship the item back using the provided label or your preferred carrier. Return shipping is free for US customers; international customers are responsible for return shipping costs.

3. Refund Process

•  Once we receive and inspect the returned item (usually within 5-7 business days), we will process your refund to the original payment method.

•  Refunds typically take 5-10 business days to appear in your account, depending on your bank or payment provider.

•  We refund the full purchase price (excluding original shipping fees). If the return is due to our error (wrong item, defective product), we will also reimburse return shipping costs.

4. Exchanges

•  We offer exchanges for size, color, or different products (subject to availability).

•  If the exchange item is priced higher, you will pay the difference; if lower, you will receive a refund for the difference.

5. Non-Returnable Items

•  Final sale or clearance items.

•  Items marked as “non-returnable” at purchase.

•  Damaged items due to customer misuse.

•  Products without original packaging or accessories.

6. Defective or Damaged Products

•  If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the issue.

•  We will provide a full refund or replacement at no cost, including return shipping.

7. Important Notes

•  We reserve the right to deny returns if items do not meet our condition requirements.

•  For international orders, customs duties and taxes are non-refundable.

•  If you have any questions, reach out to us at support@orivisis.com—we’re here to help!

Thank you for shopping with Orivisis. Your satisfaction is our top priority!