Sesam Street 323b, 4010, Norway

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

Delivery Charges at orivisis.com

We offer fast and reliable shipping from our US warehouses to ensure you receive your order quickly. Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.

Standard Shipping Rates (US Domestic)

•  Free Shipping on orders over $49 (most items qualify).

•  Flat Rate Shipping for orders under $49: $5.99 (2-7 business days delivery via USPS or UPS Ground).

•  Express Shipping (2-3 business days): $12.99 – $19.99 (depending on order size).

International Shipping

•  We ship to most countries worldwide.

•  Rates vary by destination and are calculated at checkout (typically $15–$50 for standard international shipping).

•  Customs duties, taxes, and import fees are the responsibility of the buyer (not included in shipping costs).

Additional Notes

•  Processing time: Orders are processed within 1-2 business days (Monday–Friday).

•  Delivery estimates: Provided at checkout; delays may occur due to holidays or high demand.

•  Tracking: All orders include free tracking information sent via email.

•  For bulk or heavy orders (e.g., multiple chargers or cases), rates may be higher—contact us for a quote.

If you have questions about shipping for a specific order or location, email us at support@orivisis.com or message us on WhatsApp at +65 88026403. We’re here to help! 

We offer a variety of secure and convenient payment options to make your shopping experience smooth and safe. All payments are processed through trusted gateways with encryption for your security.

Currently Accepted Payment Methods:

•  Credit/Debit Cards: Visa, Mastercard, American Express, Discover (processed via Stripe).

•  Apple Pay: Fast and secure one-touch checkout (available on supported devices).

•  Google Pay: Convenient for Android users.

•  PayPal: Pay with your PayPal balance, credit card, or bank account.

•  Klarna: Buy now, pay later in 4 interest-free installments (US customers only).

•  Afterpay: Split your purchase into 4 payments over 6 weeks (US customers only).

We do not accept cash, checks, or cryptocurrency at this time.

Security & Notes:

•  All transactions are protected with SSL encryption and PCI-compliant processing.

•  We do not store your full card details on our servers.

•  If you encounter any issues during checkout, contact us at support@orivisis.com or WhatsApp +65 88026403.

Your payment security is our priority—shop confidently!

We ship from our US warehouses to provide fast and reliable delivery to customers across the United States.

Estimated Delivery Times (US Domestic):

•  Free Standard Shipping (orders over $49): 2-7 business days (most orders arrive in 3-5 days).

•  Flat Rate Shipping (orders under $49): 3-7 business days.

•  Express Shipping (optional upgrade): 1-3 business days (additional fee applies, shown at checkout).

Processing Time:

•  Orders are processed and shipped within 1-2 business days (Monday–Friday, excluding holidays).

•  Orders placed after 3:00 PM EST or on weekends/holidays will be processed the next business day.

International Shipping:

•  Delivery times vary by country: typically 7-21 business days (standard) or 4-10 business days (express).

•  Customs delays may add extra time (not under our control).

Tracking & Notes:

•  All orders include free tracking via email once shipped.

•  Actual delivery may vary due to carrier volume, weather, or holidays.

•  For urgent orders or specific locations, contact us at support@orivisis.com or WhatsApp +65 88026403 for an estimate.

We do our best to get your items to you quickly—thank you for shopping with Orivisis!

Yes, shopping at orivisis.com is highly secure, and we take your data protection very seriously. Here’s how we ensure your safety:

1. Secure Payment Processing

•  All transactions are handled through PCI DSS-compliant gateways (Stripe and PayPal), the industry gold standard for payment security.

•  We use SSL/TLS encryption (256-bit) on every page, so your credit card details, personal information, and payment data are encrypted during transmission.

•  We never store full credit card numbers on our servers—your payment info is tokenized and handled directly by our processors.

2. Data Protection Measures

•  Your personal information (name, address, email, etc.) is stored securely with industry-leading encryption and access controls.

•  We comply with major privacy laws, including GDPR (for EU customers) and CCPA (for California residents).

•  We do not sell your data to third parties. Sharing is limited to trusted service providers (e.g., shipping carriers) who are contractually bound to protect your information.

3. Additional Security Features

•  Fraud prevention: We monitor orders for suspicious activity and may request additional verification if needed.

•  Secure connections: The Site uses HTTPS everywhere.

•  Regular audits: Our systems are regularly updated and scanned for vulnerabilities.

4. Your Privacy Rights

As outlined in our Privacy Policy, you can request access, deletion, or opt-out of marketing at any time by emailing support@orivisis.com.

In short: Your data and payments are fully protected with top-tier security standards. Shop with confidence—we’re committed to keeping your information safe! 

If you have any concerns, reach out to us at support@orivisis.com or WhatsApp +65 88026403.

Once you complete your purchase on orivisis.com, we process your order quickly and efficiently. Here’s a step-by-step overview of what happens next:

1.  Order Confirmation
You’ll receive an immediate email confirmation with your order number, items purchased, total amount, and estimated delivery time. Save this email for reference.

2.  Payment Verification
We verify your payment through our secure processors (Stripe or PayPal). This usually takes seconds to a few minutes. If there’s an issue (e.g., declined card), we’ll contact you promptly.

3.  Order Processing

•  Orders are processed within 1-2 business days (Monday–Friday, excluding holidays).

•  We pick, pack, and prepare your items from our US warehouses.

4.  Shipping

•  Once processed, your order is handed to our shipping partner (USPS, UPS, or FedEx).

•  You’ll receive a shipping confirmation email with a tracking number (usually within 24-48 hours of processing).

5.  Delivery

•  US Domestic: 2-7 business days (free on orders $49+; express 1-3 days available).

•  International: 7-21 business days (customs may add time).

•  Track your package anytime via the link in your email or your account on our site.

6.  After Delivery

•  If everything arrives as expected, you’re all set!

•  If there’s any issue (damaged, wrong item, etc.), contact us within 7 days at support@orivisis.com or WhatsApp +65 88026403 for a free replacement or refund.

•  For returns, see our 30-day no-questions-asked policy.

We aim to make the entire process seamless and transparent. If you have questions at any stage, reply to your confirmation email or reach out—we’re here to help!

Yes, you will automatically receive a digital invoice for every order placed on orivisis.com.

How It Works:

•  Immediate Confirmation: Right after completing your purchase, you’ll get an order confirmation email that serves as your initial receipt/invoice. It includes:

•  Order number

•  Items purchased

•  Total amount paid

•  Payment method

•  Estimated delivery date

•  Shipping address

•  Detailed Invoice: This confirmation email acts as your official invoice and is sufficient for records, taxes, or returns.

•  Access Anytime: You can also log into your account on orivisis.com → “My Orders” to view and download a PDF version of your invoice at any time.

Additional Notes:

•  No paper invoice is shipped with your package (to reduce waste and speed up delivery).

•  If you need a separate invoice (e.g., for business purposes or VAT refund), simply reply to your confirmation email or contact us at support@orivisis.com or WhatsApp +65 88026403—we’ll send a customized PDF within 24 hours.

We’re committed to clear and transparent transactions—your order details are always accessible! 

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