Frequently Asked Questions (FAQ)
Welcome to Orivisis FAQ!
Here are answers to our most common questions. If you can’t find what you’re looking for, contact us at support@orivisis.com or WhatsApp +65 88026403.
1. What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, PayPal, Klarna, and Afterpay. All transactions are secure and encrypted.
2. How long does shipping take?
- US Domestic: 2-7 business days (free on orders over $99).
- International: 7-21 business days. Orders are processed within 1-2 business days. You’ll receive a tracking number via email.
3. What are the shipping costs?
- Free shipping on orders over $99 (global).
- Standard flat rate: $9.99 for orders under $99 (US).
- International rates calculated at checkout.
4. What is your return and refund policy?
We offer a 30-day no-questions-asked return policy. Items must be unused and in original packaging. Contact us for a prepaid return label (free for US defective items). Refunds are processed within 5-10 business days.
5. How do I claim the free 512GB memory card?
Add the “Free 512GB Micro SD Card” to your cart—it’s $0! Just pay $9.99 shipping. Limited stock—claim yours on the product page.
6. Are your products genuine/compatible?
All accessories are high-quality, tested for compatibility with Apple and Samsung devices. We source from trusted manufacturers (e.g., MagSafe-compatible, Qi2 certified).
7. Do you ship internationally?
Yes, we ship worldwide from US warehouses. Duties/taxes are the buyer’s responsibility.
8. How can I track my order?
You’ll receive a tracking link in your shipping confirmation email. Log into your account for updates.
9. Is my personal information safe?
Yes! We use SSL encryption and comply with privacy laws. We never sell your data—see our Privacy Policy.
10. How do I contact support?
Email support@orivisis.com or WhatsApp +65 88026403. We’re here Monday-Friday, 9 AM – 6 PM EST.
Thank you for shopping with Orivisis—happy to help!
Orivisis is a premium online store dedicated to high-quality 3C accessories for Smart users.
Our mission is simple: to provide reliable, affordable solutions that enhance your Apple experience. All products are rigorously tested for compatibility and quality, with fast shipping from US warehouses and 2-7 day delivery.
We’re proud to serve over 100,000 happy customers worldwide, offering exclusive deals for returning buyers.
